EPAP trainerI started as an agent. After three years of being in Interpreter Services, I became a back-up trainer and, with the knowledge I acquired as a back-up trainer, I was able to join the EPAP team. I have had the opportunity to learn many things. Not only have I gained knowledge in English, but I have also learned how to manage people and teach others.
Fraud prevention agentI started as a Tech Support Agent, a year later, I was promoted as a Product Mentor. I was really into my role when another opportunity came about, and again, I was promoted as a Temporary Team Manager. This last position was a great experience for my professional career. I am currently a Fraud Prevention Agent. I never imagined myself getting this far!
Educational and development specialistSYKES has helped me grow as a persona and as a professional. I've improved in many areas, such as: English and analytical skills. I have also developed my pro-activeness and creativity. I have increased my general knowledge throughout these years, and I'm thankful for all the opportunities SYKES has given me to improve and to accomplish my goals.