about academy | Sykes Academy

Improve your english skills!

SYKES Academy is an intensive non-profit English program that offers training courses to people who apply for a job at SYKES and need to improve their English skills (oral, written, grammar, listening) in order to become eligible.

This program is designed exclusively for those applicants who already have a good English level (80%) but need training to reach the minimum proficiency requirements.

Applicants for the SYKES Academy Program need to have an 80% English level, High School Diploma and also to be at least 18 years old. After applying for it, a recruiter will contact you and guide you through the interview process.

Your English proficiency will be evaluated through oral, reading comprehension, and grammar tests.

Even when your English level is proficient, you may need to reinforce specific English skills required to work at a Contact Center.
SYKES Academy was designed to improve and/or correct weak language areas such as:

  • • Accent
  • • Phone etiquette
  • • Pronunciation and intonation
  • • Grammar and Writing skills
  • • Communication skills
  • • Customer Service basics

Students are 100% guaranteed to have fun while learning, active learning environment, and student-centered classes. Classes are delivered by competent and committed English Specialists who will provide personalized feedback to students during the entire program with the purpose of focusing and improving their areas of opportunity.

SYKES Academy it’s free of charge! Our program is only offered to candidates with advanced English that do not yet meet the required level for the job but do meet all the other requirements.
This four-week course is delivered from Monday through Friday (4 hours of class per day).

  • • Maximum 12 candidates per class
  • • Weekly presentations, reviews, mid-term and final exams
  • • Customized feedback and action plans to ensure students’ individual improvement.

Three schedules are available:

  • Morning Class: 6 a.m. to 10 p.m. / 10 a.m. to 2 p.m.
  • Afternoon Class: 2 p.m. to 6 p.m.

During the job interview, we will evaluate your English with oral, reading comprehension, and grammar tests. If you attain between 80% and 84% you may become eligible for SYKES Academy.


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